Car & Limousine Service

(703) 524-4444 Quality service at unbeatable prices since 2000.

"Ranked #1
in BestTaxi/Limo"

Citysearch


"Best Ride in Town"

Washingtonian

Customer Service

If you wish to contact us regarding a specific reservation or car incident, a lost item, the retrieval of a receipt or any other matter, our customer service department can address each of your questions and concerns.

To reach a customer service representative:

Call: (703) 524-4444 Ext. 5 | Mon-Fri 9am-5pm

Email: info@maxilimo.com

Lost & Found Report

If you have left a personal item in one of our vehicles and wish to retrieve it, please report it on our Lost & Found form. We will do our best to recover your item and contact you with regard to its status. In completing the form, please be as specific as possible in describing the item.

Please be aware that we are not responsible for any items left in our vehicles, but as a courtesy to our valued customers we will make every effort to locate your property. We retain found items for 30 days. You may also call our office at (703) 524-4444 Ext. 5 for our Customer Service department to speak with a representative directly.

In the event that your item is found, you may speak with a customer service representative to discuss how you may retrieve your item. You may pick up your belongings from our office, use a messenger service, arrange for FedEx to pick it up, request that it be sent in the mail via USPS (not paid for by Maxi) , etc.

Get a Receipt

Frequently Asked Questions

Q: What types of vehicles does Maxi have?

A: Maxi features a fleet of late model Lincoln Town Cars, stretch limousines, SUV super-stretch limos as well as mini-vans and larger passenger Vans.

Q: How many people and how much luggage can fit into a sedan?

A: Our sedans accommodate up to 4 passengers and up to 3 pieces of luggage (depending on size).

Q: Do you charge extra for luggage?

A. There is NO charge for luggage as long as it all fits into the trunk. If any piece of luggage does not fit into the trunk of the Town Car and must be placed inside the vehicle, there will be a $10 surcharge.

Q: What if I have more than 4 people, or more than 3 pieces of luggage?

A. Our SUV's are spacious and can easily accommodate a significant amount of luggage. The SUV will fit up to 6 people with 9 pieces of luggage. If there are more than six in your party, we can offer a large passenger van or a stretch limousine, which can accommodate up to 12 passengers (Lincoln stretch), or our Hummer Stretches that accommodate up to 15 passengers (if there is no luggage).

Q: I'm traveling with my pet. What kind of car can I reserve?

A: If you are traveling with a pet, a SUV is required for your trip at the SUV rate.

Q: Do I have to bring a car seat for my child?

A: If your child is under the age of 6, legally your child must be in a car seat. All passengers must provide their own car seats or Maxi can provide car seats for you for an addional fee of $15 per seat. Availability of child seat is not always guaranted.

Q: Can my kids travel alone?

A: An adult must accompany passengers under the age of 18 years. A driver reserves the right to ask for ID for proof of age.

Q: How much should I tip?

A: Standard gratuity of 20% will automaticly be added to your total cost of the reservation so you don't have to tip extra to your driver. If you decide to do so, that will be at your will and that amount won't be deducted from a reservation balance.

Q: What are the Tolls to the Airports?

A: Every trip to/from the airports will not result in a toll. Tolls for roundtrip reservations are charged each way. The driver reserves the right to take the best route due to traffic/weather conditions.

Q: How can I validate my coupon online?

A: If the reservation is made online, once you check the box "I am using a discount coupon" box at the "review" page stage, you will be asked to enter the coupon code and to validate the coupon.

Q: What type of passenger vans does Maxi have?

A: Whether you're having a corporate event, heading to a trade show or even if you have a large family with a lot of luggage, reserve our mini-vans or large 12 person passenger vans to take you anywhere you need to go. You tell us what you need and we will accommodate the request.

Q: I want to treat myself to a stretch limo. What does Maxi offer?

A: Our stretch limousines are fully equipped with TVs, DVDs and CD players. Proms, weddings or any other special occasion are our specialty! We provide everything except the alcohol. Go online and take a tour on the 'Fleet' page on this website.

Q: When I use a credit card, do I have to present the card to the driver?

A: Yes. When you reserve, you should give your credit card number to the operator or enter it online, for approval purposes only.However, you MUST bring the card with you and present it to the driver for processing at the completion of the trip.

Q: Can I pay for someone else using my credit card?

A: Yes! We offer a "Treat A Friend To A Ride" program for this type of third-party payment. Just go to our home page and click on the "Treat A Friend To A Ride" button, and make your reservation. The option to pay for the trip as a third party will be provided once you reach the payment section.

Q: If I have 'stops' on the way to my destination, how much do they cost?

A: Charges may vary, but the following can serve as a general guideline: Stops 'on the way' - under 30 blocks are $10 each; under 30 blocks are $20 each; over 30 blocks are $25 each. Stops 'out of the way'; under 20 blocks are $20 each; under 50 blocks are $25 each; over 50 blocks are $30 each. Stops within Downtown using stretch limousines, SUVs and the 13 person passenger vans are $20 and up for each stop. For all other stop fares (i.e. out of town, in the boroughs, etc.) please call our reservation line at 703-524-4444 for a quote.

Q: I have skis, snow boards or golf clubs. What vehicle should I reserve?

A: Our SUV's accommodate up to 6 passengers with 6 pieces of luggage or 5 passengers with 8 pieces of luggage. If you are traveling with a surfboard, skis or golf clubs, you can reserve a large passenger van, or SUV online, or call 703-524-4444.

Q: How will my credit card be charged?

A: Credit card numbers taken at the time of reservation are for authorization purposes only. Please present your credit card to the driver upon pick up. The driver will then provide a receipt for signature. Please take your receipt and credit card from the driver. Once you have totaled and signed your receipt that amount will be charged to your credit card. Please note: Drivers may take up to 4 days from the date of trip before they bring in your signed receipt for processing. Once our billing department has received your receipt, your payment will then be processed. As a result, your credit card will reflect a billing date that does not reflect the date of the trip.

Q: How do I get a receipt if I forgot to get one?

A: If you don't have a receipt and need one for billing purposes, please call our reservation line and ask to be transferred to 'Customer Service'. Please provide the following: Name, Date, Pick Up Location and Destination along with the total trip amount you paid to the driver. Customer Service can either fax your receipt or mail it to your address.

Q: What if I lost something in a Maxi car? Do you have a 'Lost and Found'?

A: Maxi has a Lost and Found department. Maxi is not liable for lost items left behind in any vehicle by a passenger, but we do have a Lost and Found inquiry procedure. If you suspect you have left an item in a Maxi affiliated vehicle, please call us at 703-524-4444 and speak with a dispatcher. If the driver finds your item and can bring your item to you, there will be a minimum surcharge of $20 to be given to the driver at the time of delivery. If the driver is not able to immediately redeliver your lost item to you, you will be transferred to our Customer Service. Please provide your name, contact number, reservation telephone number, and date of trip along with a brief description of the item. Please note that it may take 2-3 business days for the Lost and Found Department to retrieve your item (if it is found). Once and if your item has been received from the driver, Lost and Found will contact you and provide you with options of how you can pick-up or receive your item. Please note: Our Lost and Found Department is open Monday - Friday between the 9am and 5pm. It is closed on weekends. Maxi is not liable for lost items left behind in any vehicle by a passenger, but we will do whatever we can to help you find it.